Pacific Resort Hotel Group COVID-19 SAFETY

COVID-19 SAFETY

 

Q: Is there flexibility around changing my dates of travel?
For travellers affected by international travel restrictions we are making additional adjustments to our individual booking policies to give you extra peace of mind. Please refer to our COVID-19 Flexible Travel Policy here

Q: Is the Cook Islands Covid-19 free?
Yes! The Cook Islands remains Covid-19 free and we are doing all we can to keep it this way.

Q: What are the current travel restrictions in the Cook Islands?
You can access the current travel restrictions in the Cook Islands here.

Q: Do you have a Prevention Plan?
Yes! You can access Pacific Resort Hotel Group’s Prevention here and our safety message here.

Q: Have all the rooms and public areas in the resorts/villas had a deep clean?
We meticulously maintain the highest standards of cleanliness and hygiene; we have carried out a deep clean throughout all resorts, have increased the frequency of cleaning our public areas and continue to use hospital grade disinfectants.

Q: What is the frequency of room cleaning?
Our rooms at all our resorts are serviced daily, unless you request otherwise.
Due to the tailor-made nature of a stay at Te Manava Luxury Villas & Spa, housekeeping is an additional service that can be selected from our Guest Services Menu (all villas at Te Manava are thoroughly cleaned at the end of each stay).

Q: What is the frequency of public area cleaning?
We have increased the frequency of cleaning our public areas and continue to use hospital grade disinfectants.

Q: Is there hand sanitiser readily available for all guests/staff in all public areas?
Antibacterial hand sanitisers are available in all public areas e.g. reception and restaurants and are also available for staff back of house.

Q: What measures are being taken in restaurants with regards to physical distancing
Our restaurants offer hand sanitiser on arrival and our seating is set up to fit global physical distancing guidelines

Q: Are there room service options?
Yes (at selected resorts).

Q: What can we do as guests to keep Cook Islands safe?
Please refer to Pacific Resort Hotel Group’s Prevention Plan here and our safety message here for more information

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