Pacific Resort Hotel Group COVID-19 Other Questions

COVID-19 Other Questions

2-way quarantine free travel 

Links and other questions you may have on travel 

Entry and Departure Requirements 

Refer to the Cook Islands Entry & Work Visa requirements for more information and Cook Islands Toursim FAQ’s  page for the latest COVID-19 entry requirements.

Q: Will the airline charge me change fees if my flights need changing?       

Guests will need to contact their agent/booking site and refer to their terms and conditions regarding refunds and cancellation fees specific to their tickets as provided by the airline for your flights.  Helpful airline links are as follows:

Register at SafeTravel
If you forgot to register at SafeTravel before you left New Zealand, we encourage you to do so now to get travel advice for Cook Islands.

Registering means the Ministry of Foreign Affairs and Trade (MFAT), embassies and consulates can:

  • contact you in an emergency situation
  • provide consular assistance if needed
  • check on your wellbeing, or
  • send you important information.

Register at SafeTravel(external link)

Links for latest info on Covid in Cook Islands

With borders open and 2-way travel returning to the Cook Islands earlier this year,  we anticipate there will be less disruption to borders.   But we do have a plan for how we’d handle a wide range of possible situations. While any response will depend on the circumstances, like timing and location, it’s useful to know what to expect.

You can check these pages for advice on Covid in the Cook Islands:

If you feel unwell
Isolate yourself from other people and put on a mask if you have one; and stay in your accommodation.
Please see the Ministry of Health Video for more information here.Please see the Ministry of Health Video for more information here.

What happens if I test positive for C19 while I am in the Cooks:         

Please see the Ministry of Health page for more information for a COVID-19 positive result for a Visitor (Tourist).

Q: Will I be sent to NZ for treatment?
Cook Islands Hospital has a dedicated facility to accommodate any potential and serious cases of Covid-19 so treatment in New Zealand would only be determined by medical professionals if deemed the best outcome for

Q: Is there flexibility around changing my dates of travel?
For travellers affected by by COVID disrupting your travel plans, please refer to our COVID-19 Flexible Travel Policy here

Q: What are the current travel restrictions in the Cook Islands?
You can access the current travel restrictions in the Cook Islands here.

Q: Do you have a Prevention Plan?
Yes! You can access Pacific Resort Hotel Group’s Prevention here and our safety message here.

Q: What can we do as guests to keep Cook Islands safe?
Please refer to Pacific Resort Hotel Group’s Prevention Plan here and our safety message here for more information

Q: Do I need to download a different COVID tracer app?
No.  Cook Islands Government have removed the requirement to log your visits via any tracer App.

Cook Islands Promise
The Cook Islands have developed ‘The Cook Islands Promise’ which is a joint commitment to protect all Cook Islands residents, and international visitors, from the severe acute respiratory syndrome virus widely known as COVID-19.
Developed by Cook Islands Tourism in collaboration with the Office of the Prime Minister and Te Marae Ora, the Cook Islands Promise includes some basic measures when applied will help to safeguard you says, Dr Aumea Herman Secretary of Health.
Our commitment to your safety in paradise works across 3 zones; the General Zone, the Explore Zone and the Stay Zone. Each zone requires actions from us your hosts, and from you, our visitors.

 Read more