Pacific Resort Hotel Group COVID-19 Other Questions

COVID-19 Other Questions

 Links and other questions you may have on travel 

Entry and Departure Requirements 

The Cook Islands is open to all eligible travellers. Refer to the Cook Islands Entry & Work Visa requirements for more information and Cook Islands Toursim FAQ’s  page for the latest entry requirements.

Q: Will the airline charge me change fees if my flights need changing?       

Guests will need to contact their agent/booking site and refer to their terms and conditions regarding refunds and cancellation fees specific to their tickets as provided by the airline for your flights.  Helpful airline links are as follows:

Register at SafeTravel
If travelling from New Zealand, we encourage you to register at SafeTravel before you leave New Zealand. Registering means the Ministry of Foreign Affairs and Trade (MFAT), embassies and consulates can:

  • contact you in an emergency situation
  • provide consular assistance if needed
  • check on your wellbeing, or
  • send you important information.

Register at SafeTravel(external link)

Links for latest info on Covid in Cook Islands

In the unlikely event of further travel restrictions, rest assured we have a plan for a wide range of possible situations. While any response will depend on the circumstances, like timing and location, it’s useful to know what to expect.

You can check these pages for advice on Covid in the Cook Islands:

If you feel unwell
Isolate yourself from other people and put on a mask if you have one; and stay in your accommodation.

Q: Is there flexibility around changing my dates of travel?
For travellers affected by by COVID disrupting your travel plans, please refer to our COVID-19 Flexible Travel Policy here

Q: What are the current travel restrictions in the Cook Islands?
You can access the current Cook Islands entry requirements here.

Q: Do you have a Prevention Plan?
Yes! You can access Pacific Resort Hotel Group’s Prevention Plan here.

Cook Islands Promise
The Cook Islands have developed ‘The Cook Islands Promise’ which is a joint commitment to protect all Cook Islands residents, and international visitors, from the severe acute respiratory syndrome virus widely known as COVID-19.
Developed by Cook Islands Tourism in collaboration with the Office of the Prime Minister and Te Marae Ora, the Cook Islands Promise includes some basic measures when applied will help to safeguard you says, Dr Aumea Herman Secretary of Health.
Our commitment to your safety in paradise works across 3 zones; the General Zone, the Explore Zone and the Stay Zone. Each zone requires actions from us your hosts, and from you, our visitors.

 Read more