Pacific Resort Hotel Group is committed to continually upgrading its facilities and improving its service delivery in
order to deliver on its promise of ‘absolute guest satisfaction’. To this end, there are a number of significant
renovation projects scheduled for completion during the quieter time of our business year at Pacific Resort
Aitutaki, Pacific Resort Rarotonga and Little Polynesian Resort.
We are issuing this notice to help communicate these projects to you and enlist your support in creating the
necessary awareness among your team and clients in order to avoid any potential disappointment as a result of
scheduled work over these dates. We respectfully ask you to inform all guests with existing bookings over these
dates of these projects, we also encourage you to disclose the work to any new clients wishing to book at any
affected resort during these dates.
Note: Any new bookings received after the date of this notice, will be accepted as having been advised
about the potential disruptions to stay during this time.
Outlined below are the specific projects and the dates refurbishment work will be undertaken.
We have also attached a map of each resort and highlighted the areas where the work will be completed.
Project #2: Little Polynesian Resort
Scope of work: Full Refurbishment Garden Studio (rooms 11-14)
Dates of work: 20 October to 20 December 2018
Overview of work: A full soft and hard refurbishment of all Garden Studio rooms will be undertaken and will
include re-roofing of each unit. All pathways around these rooms will also be upgraded.
Disruption Statement: These rooms are located together at the back of the resort and will be closed off during
the refurbishment period. Due to their location in the resort we expect minimal impact from our refurbishment and
expect minimum disruption to guests.
Guest Concessions: Because of the controlled nature of the project work, we will not be extending any specific
concessions associated with this particular project.
Project #3: Pacific Resort Rarotonga
Scope of work: Pool repairs and pathway replacement
Date of work: 7 to 23 December 2018
Overview of work: The pool at Pacific Resort Rarotonga will be closed during this period as it undergoes
extensive repair and restoration work including full grouting and partial retiling work. Main pathways around the
poolside area will also be replaced.
Disruption statement: The pool will be closed for this full two week period. Guest will not have access to resort
pool for the full duration of works.
Guest Concessions: The resort will operate complimentary daily snorkelling cruises during this period.
Furthermore, the Barefoot Bar will operate an “All Day Happy Hour” over these dates (normally 4-5pm and 8-
Project #4: Pacific Resort Rarotonga
Scope of work: Full Refurbishment Beachfront Suite (rooms 106, 207 and 208)
Date of work: 21 January to 31 March 2019
Overview of work: A full hard refurbishment of three Beachfront Suites will be undertaken and will include retiling throughout and new bathroom fit out. All pathways around these rooms will also be upgraded. Upon reopening they will be recategorised as Premium Beachfront Suites.
Disruption statement: These rooms are a separate, small block attached to the Beach Hut. We have closed off
the aforementioned rooms to minimise the impact of our refurbishment and expect minimum disruption to guests.
Our Beach Hut operation will be unaffected and will remain open throughout this time.
Guest Concessions: Because of the controlled and contained nature of the project work, we will not be
extending any specific concessions associated with this particular project.
Project #5: Pacific Resort Aitutaki
Scope of work: Public Area, Swimming Pool & Restaurant Refurbishments
Date of work: Full Resort Closure – 26 January to 2 February 2019
Overview of work: All resort central public areas including lobby, restaurant and pool will undergo extensive
refurbishment and restoration works.
Disruption statement: Not applicable due to full resort closure.
Guest Concessions: Not applicable due to full resort closure.
We appreciate your support and understanding during this period, while we work towards maintaining and
increasing the quality of our resorts for the ultimate enjoyment and satisfaction of our guests.