Pacific Resort Hotel Group is committed to continually upgrading its facilities and improving its service delivery in order to deliver on its promise of ‘absolute guest satisfaction’. To this end, there are a number of renovation and improvement projects scheduled for completion during the quieter time of our business year at Little Polynesian Resort.
We are issuing this notice to help communicate these projects to you and enlist your support in creating the necessary awareness among your team and clients in order to avoid any potential disappointment as a result of scheduled work over these dates. We respectfully ask you to inform all guests with existing bookings over these dates of these projects, we also encourage you to disclose the work to any new clients wishing to book at any affected resort during these dates.
Note: Any new bookings received after the date of this notice, will be accepted as having been advised at agent end and accepted by your client during this time about the potential disruptions to stay.
Outlined below are the specific projects and the dates refurbishment work will be undertaken.
We have also attached a map of each resort and highlighted the areas where the work will be completed.
Little Polynesian Resort
Scope of work: Full Refurbishment Garden Studio (rooms 11-14)
Dates of work: 20 October to 20 December 2018
Overview of work: A full soft and hard refurbishment of all Garden Studio rooms will be undertaken and will include re-roofing of each unit. All pathways around these rooms will also be upgraded.
Disruption Statement: These rooms are located together at the back of the resort and will be closed off during the refurbishment period. Due to their location in the resort we expect minimal impact from our refurbishment and expect minimum disruption to guests.
Guest Concessions: Because of the controlled nature of the project work, we will not be extending any specific concessions associated with this particular project.
We appreciate your support and understanding during this period, while we work towards maintaining and increasing the quality of our resorts for the ultimate enjoyment and satisfaction of our guests.