Kia Orana from the Cook Islands,
Pacific Resort Hotel Group is committed to continually upgrading its facilities and improving its service delivery in
order to deliver on its promise of ‘absolute guest satisfaction’. To this end, there are a number of renovation and improvement projects scheduled for completion during the quieter time of our business year at Pacific Resort Rarotonga and Little Polynesian Resort.
We are sending you this letter to create awareness amongst your team for any bookings made at these properties during the specified timeframes in the attached and we wish to provide you with adequate notice to advise your agents and any new clients wishing to book at either resort during these periods of renovation to avoid disappointment and allow them to seek alternative dates.
We will advise all current bookings held at Pacific Resort Rarotonga or Little Polynesian Resort of these changes separately by advising the wholesaler/agent who placed the booking with us. Please see the attached file that outline the details. If a booking is received during the dates it will be accepted as having been advised at agent end and accepted by your client during this time about the potential disruptions to their stay.
Outlined below are the specific project and the dates refurbishment work will be undertaken.
We have also attached a map of both Pacific Resort Rarotonga and Little Polynesian Resort where we have highlighted the areas where the work will be completed. Click here to view.
Project One: Little Polynesian Resort
Beachfront Bungalow Reroofing, pathway and landscaping upgrade,
Rooms 1-4. 02 to 20 Dec 19
Overview of work: Removing the current roofing material, attaching battens to the existing subsurface ply and affixing the new Palmex roofing material. All pathways around these rooms will also be upgraded.
Disruption statement: We have closed off an additional room (Room 5) as a buffer to minimize the effect of any visual or sound interference throughout your stay.
Guest Concessions: Because of the controlled nature of the project work, we will not be extending any specific concessions associated with this particular project.
Project Two: Pacific Resort Rarotonga
Refurbishment Beachfront Suite, Rooms 101-105 & 209-213.
9 to 20 Dec 19 & 15 Jan to 31 Mar 20
Beachfront Suite upgrade to Premium Beachfront Suite
Overview of work: A full refurbishment of these Beachfront Suites will be undertaken and will include re-tiling throughout, new bathrooms and kitchen fit outs, complete new interior paint job and tiling of the exterior patio and upon reopening will be recategorised as Premium Beachfront Suites.
Disruption statement: These rooms situated in an entirely separate block. We will close off the mentioned rooms to minimise the impact of our refurbishment and expect minimum disruption to guests.
Guest Concessions: Because of the controlled and contained nature of the project work, we will not be extending any specific concessions associated with this particular project.
We appreciate your support and understanding during this period, while we work towards maintaining and increasing the quality of our resorts for the ultimate enjoyment and satisfaction of our guests.