Pacific Resort Hotel Group Message from the CEO

Message from the CEO

We look forward to welcoming you to Pacific Resort Hotel Group.  To ensure your trip runs smoothly, we wish to advise that the Cook Islands Government has Travel Checklist. Please ensure you are aware of, and comply with, all of these entry requirements as cancellation and insurance policies will not cover this.  If you receive a positive PCR or RAT test disrupting your visit, our COVID cancellation policy will apply for peace of mind.

For full details and up to date information visit the Cook Islands Tourism Entry Requirements page and the Cook Islands Travel Advisory page.

Please note there may be some additional requirements for you to re-enter your country of residence.  Please ensure you are also aware of these before you depart.

If your travel plans are impacted by COVID-19 either by Government border restrictions, positive testing, or ill health resulting from COVID-19 (medical certificate essential), we have made it easy to make changes.

Please view our Cancellation Policy here.

Please contact our team on for all other questions and changes.


As it has always been, the safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous:
These include:

  • Our resort teams are receiving ongoing daily briefings and enhanced operating procedures.
  • We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued to use hospital-grade disinfectant standards.
  • We have increased the deployment of antibacterial hand sanitisers.

At Pacific Resort Hotel Group, we believe it is in challenging times and whether you are travelling now or in future, our team are ready to welcome you with the wonderful Kia Orana spirit you have come to expect.

Aro’a nui (warm regards),

Marcus Niszow
Chief Executive Officer – Pacific Resort Hotel Group

Please see our video below on how we are keeping our properties, staff, and guests (upon their return) safe.