Pacific Resort Hotel Group Message from the CEO & COVID-19 Cancellation Policy

Message from the CEO & COVID-19 Cancellation Policy

CLICK HERE FOR THE COVID-19 SAFETY  FAQ’s

We are fortunate the Cook Islands remain COVID free, and our government, people and resorts are doing all we can to keep it this way for as long as possible.

The Cook Islands Government has introduced some additional entry requirements relating to Covid-19. Please ensure you are aware of, and comply with, all of these entry requirements as cancellation and insurance policies will not cover this.

For full details and up to date information visit the Cook Islands Tourism FAQ page and the Cook Islands Travel Advisory page.

Please note there may be some additional requirements for you to re-enter your country of residence.  Please ensure you are also aware of these before you depart.

If your travel plans are impacted by COVID-19 either by Government border restrictions or ill health resulting from COVID-19 (medical certificate essential), we have made it easy to make changes.

COVID-19 FLEXIBLE TRAVEL POLICY – BOOK WITH CONFIDENCE:

If your booking was made via a third party or travel agent, contact them directly and they will be able to offer support based on their individual policies, as well as the conditions of your booking.

FOR ALL DIRECT BOOKINGS (made via Pacific Resort Hotel group website or reservations phone/email):

Cancellations affected by COVID-19 travel restrictions

  • Free cancellations or date changes. No cancellation or amendment fees will apply if you are impacted by border closures or proof of COVID-19 infection.
  • We will refund any funds held by us within five working days of receiving your request to cancel.

Cancellations not affected by COVID-19 travel restrictions

Please contact our team on reservations@pacificresort.com for all questions and changes.

YOUR TRAVEL SAFETY

As it has always been, the safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous:
These include:

  • Our resort teams are receiving ongoing daily briefings and enhanced operating procedures.
  • We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued to use hospital-grade disinfectant standards.
  • We have increased the deployment of antibacterial hand sanitisers.

At Pacific Resort Hotel Group, we believe it is in challenging times and whether you are travelling now or in future, our team are ready to welcome you with the wonderful Kia Orana spirit you have come to expect.

Aro’a nui (warm regards),

Marcus Niszow
Chief Executive Officer – Pacific Resort Hotel Group

Please see our video below on how we are keeping our properties, staff, and guests (upon their return) safe.

CLICK HERE FOR INFORMATION ON
TRAVEL RESTRICTIONS TO THE COOK ISLANDS