Pacific Resort Hotel Group Message from the CEO

Message from the CEO

We look forward to welcoming you to Pacific Resort Hotel Group.

For full details and up to date information on the travel requirements to the Cook Islands, visit the Cook Islands Tourism Entry Requirements page and the Cook Islands Travel Advisory page.

If your travel plans are impacted by COVID-19 we have made changes to our cancellation policy from 01 October 22.

Please view our Cancellation Policy here.

Please contact our reservations team for all other questions and changes.


As it has always been, the safety and security of our guests and team members remain our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous:
These include:

  • Our resort teams are receiving ongoing daily briefings and enhanced operating procedures.
  • We have increased the frequency of cleaning our public areas (including lobbies, door handles, public bathrooms, etc.) and have continued to use hospital-grade disinfectant standards.
  • We have increased the deployment of antibacterial hand sanitisers.

Our team at Pacific Resort Hotel Group are ready to welcome you with the wonderful Kia Orana spirit you have come to expect.

Aro’a nui (warm regards),

Marcus Niszow
Chief Executive Officer – Pacific Resort Hotel Group