Before You Travel

What time zone are the Cook Islands in?
The Cook Islands are in the GMT-10 time zone, the same as Hawaii.

Why does my flight to the Cook Islands arrive the day before it leaves New Zealand?
The Cook Islands are on the other side of the International Date Line from New Zealand, so flights from New Zealand usually arrive on the previous calendar day. Please check that your accommodation dates match your actual arrival and departure dates.

What is the weather like in the Cook Islands?
The Cook Islands have a warm tropical climate year-round. November to April is generally warmer, around 26-30°C, while May to October is cooler, around 22-27°C. Rainfall and temperatures vary slightly between islands and seasons.

When is the best time to visit the Cook Islands?
The Cook Islands is a great place to visit all year-round.

What currency is used in the Cook Islands?
The New Zealand dollar (NZD) is the main currency used in the Cook Islands. Cook Islands $1, $2 and $5 coins are also in circulation.

Can I use credit cards and ATMs in the Cook Islands?
Credit cards are widely accepted, and ATMs are available, but some smaller businesses and market stalls accept cash only. We recommend carrying some New Zealand dollars, especially when arriving over a weekend.

What power plugs and voltage are used in the Cook Islands?
The Cook Islands use 240V Type I power outlets, the same as New Zealand and Australia. Guests travelling from other countries may need an adaptor.

Can I fly a drone at a Pacific Resort Hotel Group property?
All Pacific Resort Hotel Group properties are no-drone zones to protect guest privacy. Please refer to the Cook Islands Government aviation guidance for current drone rules.

Is mosquito repellent recommended in the Cook Islands?
As with many tropical destinations, we recommend using insect repellent, particularly around dawn and dusk. Please check current advice from Te Marae Ora Ministry of Health before travelling.

Bookings and Payments

When is payment is required for a direct booking?
A 25% deposit is required within 48 hours of confirmation, or the booking may be released. Final payment is due 14 days before arrival and is charged automatically to the card on file. Bookings made within 14 days of arrival require full payment at the time of booking. Please see our policy page for more information.

What is the Pacific Resort Hotel Group cancellation policy?
For cancellations 31 or more days before arrival, no fee applies. For cancellations 8-30 days before arrival, the fee is 25% of total accommodation. For cancellations 0-7 days before arrival, the fee is 100% of the total booking, including transfers. Charges apply per room booked. We recommend travel insurance for unforeseen events. Please see our policy page for more information.

Do you offer a returning guest rate?
Returning guests are welcome to ask our Reservations Team about applicable rates at the time of booking on reservations@pacificresort.com.

Special Occasions and Weddings

Do Pacific Resort Hotel Group properties offer wedding, vow-renewal or elopement packages?
Pacific Resort Hotel Group do not offer wedding, vow-renewal or elopement packages. Information about weddings in the Cook Islands is available through Cook Islands Tourism.

We are celebrating a honeymoon, anniversary or special occasion during our stay, what can you do?
At Pacific Resort Hotel Group we love helping guests celebrate special occasions and don’t take a one-size-fits-all approach. Please let us know when booking or before you arrive what you are celebrating, so our team can note it for your stay and see how we can help make the occasion a little more special.

Can you host a private event, exclusive-use celebration or post-wedding gathering?
For the comfort and enjoyment of all guests, Pacific Resort Hotel Group properties do not host private events, exclusive-use celebrations or post-wedding gatherings.

Can I hire a resort, villa or specific area for a private event or photoshoot?
Due to the boutique nature of our resorts, villas and specific spaces are not available for private events, exclusive-use celebrations or photoshoots without prior approval from management.