Pacific Resort Hotel Group Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Time zone

Cook Islands’ time is GMT-10 hours, which is the same time zone as Hawaii.


The Cook Islands are located in the heart of the South Pacific Ocean, and enjoy a tropical climate all year round.  This makes them an ideal destination for holidaymakers. Summer months of November to April, enjoy a hot climate where temperatures reach 26-30°C, whilst the cooler months of May to October are between 22-27°C. There are slight variances in the temperatures and rainfall between each of the Cook Islands, however, averages tend to be about the same.


Keep it casual. Light clothing is the best. Be considerate of the local culture and standards while at the beach. Nudity is not accepted and is frowned upon. The Cook Islands is informal and the dress is casual, however, very brief attire such as bikinis should not be worn in shopping areas or public areas outside of the beach and resorts, as it may cause offense in some places. Traveling during the winter months, bring along a light rain jacket for the occasional shower. Planning to attend a church service? More modest attire will be required.


Power in the Cook Islands is the same as in Australia or New Zealand, the power sockets are of type I. The standard voltage is 240 V and the standard frequency is 50 Hz. If required, it is recommended to purchase a converter prior to arrival.


While tipping is not customary in the Cook Islands, gratuities will be welcomed should you feel you have received exemplary service.


Air New Zealand and Jetstar operate flights from Auckland, New Zealand to the Cook Islands.

Jetstar will commence on 29 June 2023, a twice-weekly non-stop flight, from Sydney to Rarotonga and return on Thursday and Sunday each week.

Air Rarotonga flies from Papeete in Tahiti to the Cook Islands, connecting onwards to Europe via Air Tahiti.  Hawaiian Airlines will also commence a once-a-week flight from Honolulu on Saturday to the Cook Islands and return to Honolulu on Sundays from 20 May 2023 connecting to North American destinations.

All domestic flights are operated by the local airline Air Rarotonga and Aitutaki is only a short 40-minute flight from Rarotonga.

Drone Usage

To protect the privacy of our guests, all Pacific Resort Hotel Group properties are designated ‘No Drone Zones’. There may be exceptions authorized by Resort General Managers. Please find information on the Cook Islands Government policy on drone use here.

Currency & Banking

The local currency in the Cook Islands is the New Zealand dollar, which is also supplemented by Cook Islands’ $1.00, $2.00, and $5.00 coins. It is recommended to arrive with a supply of New Zealand cash, especially if you are arriving over the weekend. Credit cards are widely accepted and there are ATM machines around the island, however, there are some outlets and most market stalls that only accept cash payments.

There are several banking establishments in Avarua Town Centre. Opening hours are Monday – Friday 9:00 am – 3:00 pm and Saturdays from 9:00 am to 12:00 pm.


The minimum age for driving in the Cook Islands is 16. You are able to drive the class of motor vehicle that you are entitled to drive in your home country, remember to bring a copy of your licence with you.  If you wish to drive a scooter, you will need to have a motor cycle class on your licence. If not, this can be obtained from the police station after completing a short test. Please note that you need to present two forms of ID when applying for your visitor’s license; current valid license from your home country and your passport, both must either be in English, or you must provide a certified translation. Please also note that driving is on the left hand side of the road, and it is compulsory for all foreign drivers to wear a helmet when on a scooter in Rarotonga.

Public transportation

As there is only one main road around the island, the public bus system is very easy to use. There is simply one going clockwise, and one and anti-clockwise. Tickets are available on board, including a 10-ride pass for a discounted rate. Taxis are available and it is recommended that you pre-book.

Island friends

Being in the tropics, it is a given that we share this beautiful island with some smaller friends. Please rest assured that the majority of the animals or insects on the island are more friendly than harmful. The little local moko (gecko) may make an odd appearance, and if you hear a tapping sound on the wall, this will be them saying Kia Orana! They are harmless and actually very helpful in eliminating other insects like mosquitoes!

Medical Services

There is a range of health services in Rarotonga, including private doctors, and a well-equipped hospital, with emergency services.  In Aitutaki, there is a small hospital. Visitors are expected to cover the charge of any treatment required, so it is strongly recommended you purchase travel insurance prior to travel. Please also ensure to pack any prescriptions and your favorite insect repellant. When purchasing sunscreen, please consider the environment and select oxybenzone-free products in order to help protect the beautiful coral reef and lagoon.


Telecommunications in the Cook Islands is operated by Vodafone, which has outlets located around Rarotonga. Here you can purchase a local sim card, Wi-Fi vouchers,and calling cards. Should you wish to use roaming, please check with your service provider.

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