Pacific Resort Hotel Group Payment and Cancellation Policy

Payment and Cancellation Policy

Deposit/ Final Payment Policies: 

To fully secure your reservation, we require a 25% deposit within 48 hours of your booking being confirmed. Note: if your deposit is not received within 48 hours, Pacific Resort Hotel group reserves the right to release your booking(s) from our reservation system.

Final Payment is required 14 days prior to your arrival at the resort. Your full remaining balance will be processed automatically when due, using the credit card details provided on file.

Note: Bookings travelling within 14 days is required to pay the full amount at the time of booking.

Standard Cancellation/ Amendment Policies:

Every amendment and cancellation affects us significantly therefore we strongly adhere to our Cancellation and Amendment policies. If you are cancelling or amending your dates:

31 days prior to arrival:             No fee applies
8 to 30 days prior to arrival:    25% of total accommodation
0-7 days prior to arrival:           100% of total booking including transfers

Note: these charges apply for each room booked.

Cancellations/ Changes to bookings made by the Resort: 

Whilst we endeavour to provide all facilities advertised we will not be liable for compensation in the event we are forced to provide limited services, cancel or change your booking in any way. This would be as a result of situations outside our control which we could not foresee or avoid such as pandemics, civil strife, industrial disputes, natural disasters, war, terrorist activities, flood or fire. Thank you in advance for your understanding.

Travel Insurance Recommendation: 

We strongly recommend that you purchase adequate Travel Insurance. This will protect you against unforeseen events, including but not limited to cancellation and/ or curtailment of travel due to natural disasters such as cyclones or similar events.