Niszow, the Pacific Resort CEO reports “We are very happy with the results. We are now exceeding WHO water standards while using an eco-friendly process based on common table salt. With the assistance of Envirolyte New Zealand we are pleased to have successfully implemented this eco-friendly and safe water treatment and sanitation solution.”
Pacific Resort Hotel Group (PRHG) is the Cook Islands leading independent collection of luxury and boutique beachfront resorts on Rarotonga and Aitutaki.
Based in the Cook Islands, PRHG successfully owns and operates four award-winning resorts under the Pacific Resort brand and has partnered with other resorts over time to assist their growth with an Operations or Sales & Marketing support package under its Partner Hotel Program.
World class properties in a world class destination.
Each of the properties developed and operated by PRHG displays key features that clearly identify it as a PRHG property – an outstanding natural location, contemporary Pacific architecture and landscaping, and a high standard of service and facilities. All properties operated by the Group are multi award-winning resorts and of world class standards.
PACIFIC RESORT IS BORN
Construction started on Pacific Resort Rarotonga – comprising of 34 units, a swimming pool, the Barefoot Bar and a small office. The basic configuration of the original resort presented as two, two-story hotel style blocks. Both blocks incorporated eight units (four up, four down) plus 18 duplex units located near the beachfront and surrounding the Barefoot Bar.
VILLAS ARE ADDED TO PACIFIC RESORT RAROTONGA
Pacific Resort Rarotonga continued the expansion process with the development of three two-story villas to accommodate for both travelling families and couples. The villas are open plan and decorated in contemporary style, enriched with traditional Cook Islands elegance.
ADDITION OF GARDEN SUITES
As the resort continued to grow, the addition of Garden Suites are added to give guest the ultimate escape. Surrounded with flourishing, tropical gardens and only short walks from resort facilities, these suites create a feeling of seclusion and will give guests a sense of true island escape.
SWIMMING POOL UPDATE
Nestled in amongst the luscious gardens, the fresh water swimming pool underwent updates to ensure guests are provided with the best facilities on offer. These updates included tiling, ground work and the addition of outdoor furniture to give guest the ultimate luxury holiday.
DEVELOPMENT OF SANDALS RESTAURANT & BAREFOOT BAR
Pacific Resort Rarotonga began developments for their onsite Sandals Restaurant and Barefoot Bar. Sandals Restaurant sits at the heart of the resort, providing a wide selection of local and international food. Barefoot Bar is situated on the beachfront, offering both an indoor and outdoor seating making it the perfect spot to unwind with loved ones.
ADDITION OF GARDEN SUITE VILLAS
Another four Garden Suite Villas are added to the Pacific Resort Rarotonga property, totaling it to seven villas. The villas lie in the midst of the resort, surrounded by the tropical gardens which offer a unique feeling of privacy and serenity.
LOBBY RENOVATION AT PACIFIC RESORT RAROTONGA
The development of the new lobby and reception area has created a refreshing and inviting atmosphere to the resort. With reception being the heart of the resort, the new renovations created an engaging environment, finished off with elegant Cook Island influences.
Pacific Resort Aitutaki OPENS
Surrounded by the stunning, turquoise waters of the Aitutaki Lagoon, Pacific Resort Hotel Group officially opens their luxurious, Pacific Resort Aitutaki. Taking influence from tradition Cook Island designs, the resort provides all rooms with uninterrupted views of the famous lagoon and very own private sun decks.
BEACHFRONT SUITE BLOCKS ARE DEVELOPED AT PACIFIC RESORT RAROTONGA
The construction of the Beachfront Suites offer spacious ground and first level accommodation overlooking the beautiful Muri lagoon. Strategically designed, all rooms are finished off with sliding glass doors that allow sunlight and the ocean breeze to fill the room, creating the perfect feeling of relaxation and escape.
ADMINISTRATION BLOCK BUILT
A single level administration block is built at the street frontage and operates as the offices to Chief Executive Officer, Greg Stanaway, the accounts team and also utilised as boardrooms for Pacific Resort Hotel Group staff.
TE MANAVA LUXURY VILLAS & SPA OPENS
Pacific Resort Hotel Group opens its third property on the main island of Rarotonga, Te Manava Luxury Villas & Spa. The property opened with 5 luxurious villas situated on the white sands of Muri lagoon and is the ultimate place for those who value independence and privacy whilst relaxing in the luxury surrounds.
PRODUCTION KITCHEN FACILITY IS ADDED TO PACIFIC RESORT RAROTONGA
The exciting addition of the production kitchen has allowed Pacific Resort Rarotonga’s hospitality department a space to collaborate, prepare and develop on their vase menu. The space increases productivity and efficiency, as well as the opportunity to provide guest with the spectacular dining experience.
LITTLE POLYNESIAN RESORT RECOGNISED AT THE WORLD TRAVEL AWARDS 2008
Little Polynesian Resort receives Cook Islands’ Leading Boutique Hotel at 2008 World Travel Awards Grand Final Ceremony.
Pacific Resort Aitutaki AWARDED TWICE IN 2010 TRIPADVISOR TRAVELLERS CHOICE AWARDS
Pacific Resort Aitutaki has placed earned a place in two outstanding South Pacific categories at the TripAdvisor Travellers Choice Awards; Top 10 hotels for Romance & Top 10 Luxury Resorts.
PACIFIC RESORT RAROTONGA RECEIVES EARTHCHECKS BRONZE BENCHMARK
GUEST SERVICES OFFICE AND SPA OPENS AT TE MANAVA LUXURY VILLAS & SPA
As well as the opening of the guest service office, Te Manava Luxury Villas & Spa officially opened their onsite spa. Designed as though you’re sitting in a tranquil water garden, the spa offers a variety of beauty treatments including deep tissue massages, facials, nail art, manicures and pedicures.
PACIFIC RESORT RAROTONGA RECEIVES HIGH DISTINCTION ACCOLADE FOR “ENVIRONMENTAL PROGRAM OF THE YEAR” (2010)
6 BRAND NEW VILLAS ADDED AT TE MANAVA LUXURY VILLAS & SPA
Following the opening of Te Manava Luxury Villas & Spas, the property released 6 new villa suites, including an Ultimate Beachfront Villa. Each villa features a private courtyard and pool providing guests with the perfect surrounding for that indulgent getaway.
PACIFIC RESORT HOTEL GROUP’S OWN MICHAEL SHAH RECEIVES SOUTH PACIFIC GENERAL MANAGER OF THE YEAR
Pacific Resort Aitutaki’s Resort Manager; Michael Shah has been awarded South Pacific General Manager of the Year at 2010 HM Award for Hotel Excellence.
Pacific Resort Aitutaki RECEIVES LEADING BOUTIQUE RESORT AT 2010 WORLD TRAVEL AWARDS
Pacific Resort Aitutaki receives Leading Boutique Resort at 2010 World Travel Awards Grand Final Ceremony, held in London. Te Manava Luxury Villas receives award for World’s Leading Island Villas, Cook Islands Leading Villas and Australasia’s Leading Villas and Little Polynesian Resort receives Cook Islands Leading Boutique Hotel.
Pacific Resort Aitutaki AWARDED TWICE IN 2011 TRIPADVISOR TRAVELLERS CHOICE AWARDS
Pacific Resort Aitutaki awarded twice in 2011 tripadvisor travellers choice awards
BLOOMBERG & GOOGLE INTERNATIONAL HOTEL AWARDS RECOGNISES TE MANAVA LUXURY VILLAS
Pacific Resort Aitutaki has received Best Small Hotel (Asia Pacific) and Best Small Hotel Cook Islands. Te Manava has been awarded; Best Small Hotel (Design & Construction) in the Asia Pacific & Cook Islands categories at the prestigious Bloomberg & Google International Hotel Awards
NEW ROOM CATEGORY AT Pacific Resort Aitutaki
The development of the new room category, Ultimate Beachfront Bungalow, created a new market of luxury families for Pacific Resort Aitutaki. The large, open plan, stylish beachfront bungalow is the ideal option for travelling families and group escapes.
Pacific Resort Aitutaki & TE MANAVA LUXURY VILLAS & SPA WINS AT WORLD TRAVEL AWARDS GRAND FINALPacific Resort Aitutaki & Te Manava Luxury Villas & Spa wins at World Travel Awards Grand Final
Pacific Resort Hotel Group’s own Julian Moore receives south pacific general manager of the year
PACIFIC RESORT AITUTAKI & LITTLE POLYNESIAN RESORT AWARDED AT WORLD TRAVEL AWARDS
Pacific Resort Aitutaki received the Cook Islands Leading Resort award while Little Polynesian Resort was awared the Cook Islands Leading Boutique Hotel at the 2012 World Travel Awards.
PACIFIC RESORT AITUTAKI RECEIVES 5 OUTSTANDING AWARDS IN 2013 TRIPADVISOR TRAVELLERS CHOICE AWARDSWinner of top 25 Hotels for Romance (South Pacific), Second place in top 25 Hotels, 5th place in top 25 Luxury Hotels, 8th place in Top 25 Hotels for Service and 23rd place in Top 25 Hotels for Romance (worldwide).
ESTABLISHMENT OF PACIFIC RESORT HOTEL GROUP SALES AND SUPPORT OFFICEThe administration office, based on the street frontage was redesigned into the Pacific Resort Hotel Group Sales and Support Office. Alongside CEO and deputy CEO, the office are made up of the central reservations, accounts and marketing teams. PRHG provides a fair and equal spread of support functions across all three properties and work as a group to maintain market leadership.
PACIFIC RESORT RAROTONGA BUILDS ONSITE COMMERCIAL LAUNDRY
Utilising the space in the existing engineering workshop, Pacific Resort Rarotonga built an onsite commercial laundry. The new laundry facility improved the efficiency of the housekeeping services and significantly increased the quality and standards of guest room linens.
PRHG INVESTS $1MILLION+ ON RESORT UPGRADES
Pacific Resort Hotel Group invested over NZD$1million in resort upgrades for two of their iconic Cook Islands properties, Pacific Resort Rarotonga and Pacific Resort Aitutaki. Upgrades at Pacific Resort Aitutaki included; bungalow conversions, restaurant linen and tableware update, and full bathroom and bedroom linen change. Pacific Resort Rarotonga upgraded air conditioning in suites and launched an upgrade program for all beds to plush pillow top luxury stand. These upgrades ensure PRHG maintain their position as market leaders not only in the Cook Islands but across the South Pacific.
HOTELS COMBINED AWARDS Pacific Resort Aitutaki ITS STELLAR STAYS ACCOLADE (ASIA PACIFIC CATEGORY) IN 2013Leading Hotel Comparison website, Hotels Combined has named Pacific Resort Aitutaki among its Asia Pacific Stellar Stays.
PACIFIC RESORT HOTEL GROUP WIN AT 2013 HM AWARDS FOR HOTEL EXCELLENCEPacific Resort Aitutaki takes home the gold as winner of Best South Pacific Property and Marcus Niszow is awarded South Pacific General Manager of the Year at 2013 HM Award for Hotel Excellence
PACIFIC RESORT HOTEL GROUP RECOGNISED AT THE 2013 COOK ISLANDS TOURISM AWARDSUp against a record number of entrants, Pacific Resort Aitutaki takes out the Air Rarotonga Outer Island Award and Pacific Resort Rarotonga is awarded the Bond Store Hotel and Resorts Award Ceremony. Pacific Resort Hotel Group takes out the Telecom Internet Marketing Award & Air NZ Supreme Award.
PACIFIC ISLANDS TOURISM AWARDS PACIFIC RESORT HOTEL GROUP WITH 2013 GOLD MEMBER SHIELDPacific Resort Hotel Group has been awarded the Gold Member Shield by Pacific Islands Tourism, signifying gold status as a Pacific Hotel Provider.
PACIFIC RESORT AITUTAKI WINS AT SEVEN STAR GLOBAL LUXURY AWARDS
Pacific Resort Aitutaki wins the Signum Virtutis Seal of Excellence at the Seven Star Global Luxury Awards 2013.
PACIFIC RESORT AITUTAKI & LITTLE POLYNESIAN RESORT WIN AT WORLD TRAVEL AWARDS 2013
Pacific Resort Aitutaki gained more awards at the 2013 World Travel Awards, the 5-star property being awarded Australasia’s Leading Boutique Resort, Cook Islands Leading Resort and Cook Islands Leading Villa Resort. Little Polynesian once again being awarded Cook Islands Leading Boutique Hotel.
2014 TRIPADVISOR TRAVELLERS CHOICE AWARDS RECOGNISES Pacific Resort Aitutaki FOR 3 AWARDSPacific Resort Aitutaki has been recognised in by TripAdvisor Choice in three South Pacific Categories; Top 25 Small Hotels in South Pacific, Top 25 Hotels for Romance in South Pacific & Top 25 Luxury Hotels In South Pacific
BEST LUXURY DESTINATION SPA IS AWARDED TO Pacific Resort Aitutaki AT 2014 WORLD LUXURY SPA AWARDSPacific Resort Aitutaki’s very own Tiare Spa is awarded Best Luxury Destination Spa at 2014 World Luxury Spa Awards
PACIFIC RESORT HOTEL GROUP WIN 2014 TRIPADVISORS CERTIFICATE OF EXCELLENCEPacific Resort Aitutaki, Pacific Resort Rarotonga, Sandals Restaurant & Barefoot Bar, Te Manava Luxury Villas & Spa and Little Polynesian Resort have received a 2014 TripAdvisor Certificate, a unique accolade given to those establishments who constantly receive top TripAdvisor reviews.
Pacific Resort Aitutaki WINS SIGNUM VIRTUTIS, THE SEAL OF EXCELLENCESignum Virtutis, the Seal of Excellence has been awarded to Pacific Resort Aitutaki at the 2014 Seven Star Global Luxury Hotel Awards.
TE MANAVA VILLAS & SPA EXPANSION
Pacific Resort Hotel Group was delighted to announce the addition of two new 2 Bedroom Ultimate Pool Villas at the 5-star Te Manava Luxury Villas & Spa. The two bedroom Villas are set amongst stunning landscapes making it easy for guest to relax in their personal courtyard and private pool. These room additions reflected an exciting time for Te Manava Luxury Villas & Spa which continues to grow in order to meet the needs of guests looking for a high end, self-sufficient holiday experience.
PACIFIC RESORT HOTEL GROUP’S OWN MARCUS NISZOW RECEIVES SOUTH PACIFIC GENERAL MANAGER OF THE YEARPacific Resort Hotel Group’s Deputy CEO; Marcus Niszow has been awarded South Pacific General Manager of the Year at 2014 HM Awards for Hotel Excellence
PACIFIC RESORT HOTEL GROUP’S 3 PROPERTIES TAKE HOME THE GOLD AT 2014 WORLD BOUTIQUE HOTEL AWARDSPacific Resort Aitutaki was the winner of both Australasia’s Best Beach or Coastal Boutique Hotel and World’s Best Beach or Coastal Boutique Hotel while Te Manava Luxury Villas & Spa was awarded Australasia’s Best Spa Boutique Hotel and Pacific Resort Rarotonga received Australasia’s Best Relaxation Retreat at the 2014 World Boutique Hotel Awards, an exclusive ceremony dedicated to recognizing unique excellence.
6 IMPRESSIVE AWARDS FOR PACIFIC RESORT HOTEL GROUP AT 2014 WORLD TRAVEL AWARDS, AUSTRALASIA CEREMONYPacifc Resort Rarotonga has been awarded; leading Boutique Resort, Leading Family Resort & Cook Islands Leading Resort. Pacific Resort Aitutaki has taken out the award for Leading Boutique Resort & Leading Resort and Te Manava Luxury Villas and Spa’s has received Cook Islands leading Villa Resort at the Australasia Gala Ceremony.
Pacific Resort Aitutaki WINS IMPRESSIVE ACCOLADE AT 2014 WORLD TRAVEL AWARDSPacific Resort Aitutaki has been named Worlds Leading Boutique Resort at 2014 World Travel Awards Grand Final Gala.
Pacific Resort Aitutaki WINS TOP SOUTH PACIFIC HOTEL FOR ROMANCE (2015)Pacific Resort Aitutaki wins top south pacific hotel for romance (2015)
PACIFIC RESORT HOTEL GROUP’S PROPERTIES RECOGNISED WITH 2015 TRIPADVISOR CERTIFICATE OF EXCELLENCEPacific Resort Aitutaki, Rapae Bay Restaurant, Pacific Resort Rarotonga, Te Manava Luxury Villas & Spa and Little Polynesian Resort were honoured with a TripAdvisor Certificate of Excellence, an award given to establishment’s who constantly receive top TripAdvisor reviews.
PACIFIC RESORT AITUTAKI AWARDED SOUTH PACIFIC PROPERTY OF THE YEAR
Pacific Resort Aitutaki was awarded South Pacific Property of the Year at the 2015 HM Awards for Hotel Excellence.
PACIFIC RESORT HOTEL GROUP JOINS TRIPADVISOR’S HALL OF FAME (2015)TripAdvisor’s Hall of Fame recognises establishments that have earned consistently great reviews from travellers. Together, Pacific Resort Rarotonga, Pacific Resort Aitutaki, Te Manava Luxury Villas & Spa and Little Polynesian Resort have earned Pacific Resort Hotel Group this unique accolade.
KITCHEN FLOOR RESURFACING OF PACIFIC RESORT RAROTONGA AND Pacific Resort Aitutaki
The a-la-carte service kitchen of both the Pacific Resort Rarotonga and Pacific Resort Aitutaki had been stripped of equipment and had the substrate grinded back to make room for the new floor surface.
PACIFIC RESORT HOTEL GROUP WINS SIGNUM VIRTUTIS, THE SEAL OF EXCELLENCE (2015)Signum Virtutis, the Seal of Excellence has been awarded to Pacific Resort Aitutaki and Te Manava Luxury Villas & Spa at the 2015 Seven Star Global Luxury Hotel Awards.
AUSTRALASIA’S BEST BOUTIQUE BEACH HOTEL IS AWARDED TO PACIFIC RESORT RAROTONGA AT 2015 WORLD BOUTIQUE HOTEL AWARDSPacific Resort Rarotonga is awarded Best Beach Hotel at 2015 World Boutique Hotel Awards.
TE MANAVA LUXURY VILLAS & SPA AT THE WORLD SPA AWARDS 2015Te Manava Luxury Villas & Spa at the World Spa Awards 2015
8 IMPRESSIVE AWARDS FOR PACIFIC RESORT HOTEL GROUP AT 2015 WORLD TRAVEL AWARDS, AUSTRALASIA CEREMONYPacifc Resort Rarotonga has been awarded; Leading Family Resort , Leading Boutique Resort & Cook Islands Leading Resort. Pacific Resort Aitutaki has taken out the award for Leading Boutique Resort, Leading Resort & Leading Boutique Island Resort and Te Manava Luxury Villas and Spa’s has received Cook Islands leading Villas and the world’s Leading Luxury Island Villas at the Australasia Gala Ceremony.
AIR NEW ZEALAND COOK ISLANDS TOURISM AWARDS 2016Pacific Resort Hotel Group walked away with two awards during the evening. Pacfic Resort Rarotonga were the Winners of the ANZ Bank Environment Award and Pacific Resort Aitutaki won the Bank of South Pacific Hotels and Resorts Award
SWIMMING POOL REFURBISHMENT AT PACIFIC RESORT RAROTONGA
The refurbishment process went swimmingly with the re-surfacing of internal tiles and surrounding areas of the resort pool. Nestled amongst the lush gardens, the fresh water pool is now modernised and inviting to guest who are in need of a refreshing swim.
LITTLE POLYNESIAN RESORT JOINS PACIFIC RESORT
Several of the Cook Islands best-known names in the tourism industry are now united in one hotel company.
Pacific Resort Hotel Group (PRHG) welcomes the iconic Little Polynesian Resort into the PRHG family in a transaction that sees the hotel group take a majority equity position and assume management of the Little Polynesian Resort.
PACIFIC RESORT RAROTONGA BEACHFRONT VILLA REFURBISHMENT
A full refurbishment of our Beachfront Villa offers spacious, modern living combined with contemporary styling taking influence from traditional Island designs. The self-contained villa is only steps away from Muri lagoon and is perfect for families or couples seeking the ideal island getaway.
TE MANAVA LUXURY VILLAS & SPA AT THE WORLD SPA AWARDS 2016
Te Manava Luxury Villas & Spa has been awarded with the title of the Cook Island’s Best Resort Spa at 2016 World Spa Awards.
PACIFIC RESORT’S AWARD CABINET EXPANDS (2016)
The awards season is in full swing and Pacific Resort Hotel Group (PRHG) have walked away from two awards ceremonies set in two separate continents as winners.
PRHG is honoured to be among the winners of the esteemed World Travel Awards (WTA) in the 2016 Asia & Australasia regional competition.
Pacific Resort Aitutaki and Te Manava Luxury Villas & Spa received the ‘Signum Virtutis’, the Seal of Excellence.
The weekend’s success adds to an already impressive collection of international and local awards won by the Pacific Resort Hotel Group for 2016. Such achievements reflect PRHG’s core mission of outstanding product and quality service to ensure unrivaled guest experiences throughout their properties.
Pacific Resort Aitutaki WIN AT 2016 HM AWARDS
Pacific Resort Aitutaki takes home the gold as winner of Best South Pacific Property and Marcus Niszow has received High Commendation for South Pacific General Manager at 2016 HM Awards for Hotel Excellence.
LITTLE POLYNESIAN RESORT BECOMES RAROTONGA’S FIRST INTERNATIONALLY BRANDED RESORT
Pacific Resort Hotel Group (PRHG) is delighted to announce the inclusion of Little Polynesian Resort into one of the world’s most exclusive, independent and finest luxury hotel brands – Small Luxury Hotels of the World (SLH).
The award-winning Little Polynesian Resort is the newest member of the PRHG portfolio, delivering absolute beachfront serenity and seclusion, the resort offers guests an unsurpassed luxury boutique resort experience.
PACIFIC RESORT HOTEL GROUP PRAISED WITH TRIPADVISOR TRAVELLER’S CHOICE AWARDS
Pacific Resort Hotel Group will be anticipating a stellar awards year if this first month is any indication of the success to follow.
TripAdvisor have announced their annual TripAdvisor Travellers’ Choice Awards and have featured two of Pacific Resort Hotel Group’s finest Cook Islands properties; recognising them across numerous categories.
TE MANAVA LUXURY VILLAS & SPA TRIUMPHS AT WTA FOR THE THIRD YEAR RUNNING
Pacific Resort Hotel Group (PRHG) was among approximately 300 other industry leaders invited to attend the red carpet World Travel Awards (WTA) ceremony on December 2nd 2016, Olhuveli Beach & Spa Resort, Maldives.
Among the many nominations for Pacific Resort Hotel Group properties, PRHG’s premium five- star villa complex – Te Manava Luxury Villas & Spa was yet again recognised as the World’s Leading Luxury Island Villas for 2016.
PACIFIC RESORT RAROTONGA & Pacific Resort Aitutaki HIT 1000 REVIEWS
Pacific Resort Hotel Group (PRHG) is delighted to announce that Pacific Resort Rarotonga and Pacific Resort Aitutaki have both reached significant landmarks on TripAdvisor. Both hotels this week went over the 1,000 reviews mark which puts both Pacific Resort destinations head and shoulders above their competition when it comes to the number of reviews received each year.
Pacific Resort Rarotonga is consistently a top 5 ranked hotel on TripAdvisor in Rarotonga with almost 90% of reviews within the four and five star category (Excellent and Very good).
PACIFIC RESORT HOTEL GROUP NOMINATED AT THE 2017 WORLD TRAVEL AWARDSThe World Travel Awards identifies and rewards global product excellence within the travel, tourism and hospitality industry each year and are considered the most prestigious and comprehensive award programme in the travel industry. Award recipients are selected by online vote by both travel professionals and consumers.
Read more here
PACIFIC RESORT HOTEL GROUP RELEASE PACIFIC PEARLS VIP PROGRAM 2017Pacific Resort Hotel Group is delighted to announce the 2017 release of their Pacific Pearls VIP Program as part of their continued recognition of the hard work and efforts of frontline travel professionals. The Pacific Pearls VIP Program was designed so Pacific Resort Hotel Group could demonstrate their gratitude for the travel agents who advocate for and maximize bookings at their five award winning properties. Rewards are given to monthly achievers, a supreme annual achiever and many more. Benefits for Pacific Pearl travel agents vary based on room nights booked, monthly achievements and other criteria.
PACIFIC RESORT HOTEL GROUP’S TWO PROPERTIES RECEIVE TRIPADVISOR HONOURS
Pacific Resort Aitutaki has placed in the Top 25 Hotels for Romance and Top 25 Luxury Hotels in the South Pacific and Te Manava Luxury Villas & Spa placed in the Top 25 Luxury Hotels, Top 25 Small Hotels and Top 25 Hotels for Service in the South Pacific for the 2017 TripAdvisor Travelers’ Choice Awards.
TRIPADVISOR CERTIFICATES OF EXCELLENCE AWARDED TO PACIFIC RESORT HOTEL GROUP
Pacific Resort Rarotonga, Sandals Restaurant & Barefoot Bar, Pacific Resort Aitutaki, Rapae Bay Restaurant, Black Rock Cafe, Te Manava Luxury Villas & Spa, Little Polynesian Resort, and Little Polynesian Restaurant have once again been awarded a TripAdvisor Certificate of Excellence for 2017.
PACIFIC RESORT HOTEL GROUP PROPERTIES HIGHLY PRAISED AT THE 2017 WORLD TRAVEL AWARDSThis year The World Travel Awards celebrated its 24th anniversary, with the awards presented at this glittering Asia & Australasia Gala Ceremony. PRHG was successful with three of its five nominated properties being award recipients for this year. The management company’s award winning properties for 2017 were Pacific Resort Aitutaki, Pacific Resort Rarotonga, and Little Polynesian Resort. The awards received at this year’s ceremony highlight and celebrate PRHG’s efforts to push the boundaries of industry excellence. For more information on the World Travel awards and other award recipients for 2017, please visit www.worldtravelawards.com
SEVEN STAR LUXURY HOSPITALITY & LIFESTYLE AWARDS 2017
Pacific Resort Aitutaki has received the Signum Virtutis – Seal of Excellence, one of the highest awards for the pinnacle in luxury hospitality and lifestyle.
Pacific Resort Hotel Group’s Five-star Properties Receive Trip Advisor’s Highest Honour
Five-star Pacific Resort Aitutaki and Te Manava Luxury Villa’s & Spa have started the New Year by adding an array of new accolades to their extensive profiles. Both luxury boutique properties have been acknowledged as exceptional service providers, placing them within the top 1% of hotels on Trip Advisor, by being crowned Trip Advisor Travellers’ Choice Winners for 2018.
PACIFIC RESORT HOTEL GROUP PROPERTY’S JOIN THE TRIPADVISOR HALL OF FAME
Pacific Resort Hotel Group property’s have been inducted into the TripAdvisor Certificate of Excellence Hall of Fame, this honour is given to businesses who have gained a Certificate of Excellence for 5 consecutive years.
OUR PROPERTIES GAIN A TRIPADVISOR CERTIFICATE OF EXCELLENCE IN 2018
Pacific Resort Rarotonga and Sandals Restaurant & Barefoot Bar, Pacific Resort Aitutaki and Rapae Bay Restaurant, Te Manava Luxury Villas & Spa, Little Polynesian Resort and Little Polynesian Restaurant have once again gained a TripAdvisor Certificate of Excellence for receiving exceptional reviews for 2018.
PACIFIC RESORT SHINES AT COOK ISLANDS TOURISM AWARDS
Cook Islands tourism industry leaders were celebrated this past weekend at a national awards event held in Rarotonga. In a fantastic start to the awards season, two Pacific Resort Hotel Group properties have walked away with highly regarded Air New Zealand Cook Islands Tourism Awards.
Pacific Resort Appoints New Regional General Manager
Pacific Resort Hotel Group (PRHG) has announced the appointment of Ani Thompson to the newly created role of Regional General Manager. In addition to continuing in her role as General Resort Manager of Pacific Resort Rarotonga, Ms. Thompson will now support and mentor the respective managers of the 4.5 star Little Polynesian Resort and 5 star Te Manava Luxury Villas & Spa.
Pacific Resort Hotel Group Win Multiple Awards at World Travel Awards 2018
For the tenth year running, Little Polynesian Resort was named as Cook Islands’ Leading Boutique Hotel 2018. Pacific Resort Aitutaki was proud to accept the award for Cook Islands’ Leading Resort for 2018, and Te Manava Luxury Villas & Spa became the recipient of Cook Islands’ Leading Villa Resort 2018.
PACIFIC RESORT AITUTAKI WINS 2018 SOUTH PACIFIC PROPERTY OF THE YEAR
Pacific Resort Aitutaki wins title of South Pacific Property of the Year at the 2018 HM Awards Ceremony.
TE MANAVA SPA WINS BIG AT 2018 WORLD SPA AWARDS
Once again Te Manava Spa at Te Manava Luxury Villas & Spa claims the title of Cook Islands’ Best Resort Spa for 2018 at the World Spa Awards.
PACIFIC RESORT HOTEL GROUP LAUNCH EXCLUSIVE WINE RANGE
In 2018, Longbush joined forces with the award winning Pacific Resort Hotel Group (PRHG), to produce an exclusive range of wines for distribution at its Cook Islands properties. PRHG and Longbush are deeply rooted in their respective communities and a sense of family is integral to both boutique operators. It seemed only fitting to name the wines around a concept of community; Maua, Noku, and Ta’au. Maua, translated from Cook Islands Maori means belonging to us, is a vibrant and wonderfully framed Merlot-Rosé; Noku, belonging to me, is an impressive and well balanced Pinot Gris, while Ta’au, belonging to you, is a young, sweet and cheeky medium bodied Merlot.
PACIFIC RESORT HOTEL GROUP PROPERTIES AND RESTAURANTS RECOGNISED IN TRIPADVISOR 2019 HALL OF FAME
TripAdvisor released the recipient list of their coveted Certificate of Excellence for 2019 which included our following properties:
Pacific Resort Aitutaki and Rapae Bay Restaurant
Te Manava Luxury Villas & Spa
Little Polynesian Resort and Little Polynesian Restaurant
Pacific Resort Rarotonga and Sandals Restaurant & Barefoot Bar
Royale Takitumu Villas
With a number of these properties being inducted into the Hall of Fame for receiving this award for the past 5 years.
TRIPADVISOR TRAVELERS’ CHOICE AWARDS 2019
Pacific Resort Aitutaki has placed in the Top 25 Luxury Hotels and Top 25 Hotels for Romance in the South Pacific, while Te Manava Luxury Villas & Spa placed in the Top 25 Luxury Hotels and Top 25 Hotels for Families in the South Pacific in the Travelers’ Choice Awards for 2019.
PACIFIC RESORT AITUTAKI EMBRACES GREEN TECHNOLOGY
Pacific Resort Hotel Group (PRHG) prides itself on being leaders when it comes to sustainability and the environment, while delivering a hospitality experience surpassing guest expectations.
To this end the 5 star Pacific Resort Aitutaki recently undertook an environmental audit of their water systems. Marcus Niszow, CEO of Pacific Resort Hotel Group explains “… as a company we are always looking for ways to better take care of our beautiful environment here in the Cook Islands. But finding proven eco-friendly methods of keeping water sanitised has been a challenge. Our senior executive team identified an alternative to our previous method of treating water in the usual way with chlorine, and we decided to investigate further.…”
The eco-friendly alternative involves treating water electro chemically using ANK Neutral Anolyte. PRHG reached out to Dr Ian Calhaem, an expert in water treatment technology, who spearheaded a pilot plant trial at the Pacific Resort Aitutaki site for an initial period of 4 weeks. The pilot trial tested ease of use in a remote location, with independent water testing carried out by Watercare New Zealand to ensure the water met WHO drinking water standards. Within a few days of beginning the trial, staff at Pacific Resort Aitutaki reported no smell or chemical taste to the water, no irritation to the skin, nil micro counts, and zero safety risks with the treatment process.
PACIFIC RESORT AITUTAKI WINS CONDÉ NAST TRAVELLER’S READERS’ CHOICE AWARD 2019
Condé Nast Traveller has announced the results of its annual Readers’ Choice Awards with the jewel of Pacific Resort Hotel Group’s (PRHG) crown, Pacific Resort Aitutaki recognised as one of the Top 20 Resorts in Australia and the South Pacific.
PACIFIC RESORT HOTEL GROUP WINS BIG AT WORLD TRAVEL AWARDS 2019
Pacific Resort Hotel Group is proud to announce its leading collection of boutique and luxury resorts, along with partner properties, have again received an assembly of accolades at the prestigious World Travel Awards – Asia & Oceania Gala ceremony.
Oceania’s Leading Boutique Resort 2019 – Pacific Resort Aitutaki
Oceania’s Leading Family Resort 2019 – Pacific Resort Rarotonga
Cook Islands’ Leading Villa Resort – Te Manava Luxury Villas & Spa
TE MANAVA SPA RECEIVES HIGH HONOURS AT WORLD SPA AWARDS 2019
Te Manava Spa at Te Manava Luxury Villas & Spa has been named the World Spa Awards ‘Cook Islands Best Spa 2019’.
The winners of the 5th annual World Spa Awards (WSA) Gala Ceremony 2019 were announced on 21 October at Armani Hotel Dubai.
It is the 4th consecutive year that Te Manava Spa, has received the title of Cook Islands Best Spa and the win comes only a week after being named ‘Cook Islands’ Leading Villa Resort 2019’ at the WSA’s sister event, the World Travel Awards.
“This year is our most ambitious programme yet, as World Spa Awards cements its reputation as the industry’s most trusted benchmark of excellence”, said Rebecca Cohen, Managing Director, World Spa Awards.
Launched in 2015, World Spa Awards aims to drive up standards in spa and wellness tourism and foster global growth by rewarding the leading organisations in their respective fields. A World Spa Award is the industry’s ultimate hallmark of excellence.
PRHG Wins with HM Awards 2020
Pacific Resort Aitutaki is awarded with ‘Best Property – South Pacific’, and PRHG’s CEO Marcus Niszow is recognised as ‘Highly Commended – South Pacific General Manager’ at the 2020 HM Awards.
PRHG Properties win with World Travel Awards
During this unprecedented year and with the effects of border closures in the Cook Islands, Pacific Resort Hotel Group is delighted to share the good news of its boutique properties being recognised by the highly regarded World Travel Awards for 2020. With its properties taking out five awards in the ‘Oceania’ and “Cook Islands’ categories, Pacific Resort Hotel Group has firmly stamped its name as the Cook Islands premier accommodation provider.
Winners in Multiple categories at 2020 Air New Zealand Cook Islands Tourism Awards
Air New Zealand Cook Islands Tourism Awards are a much-anticipated biennial event organized by Tourism Industry Council to celebrate those companies and organisations that exemplify high standards across 150 tourism businesses in the Cook Islands and recognise excellence of companies and individuals within the industry, and include significant achievements in the community or environmental management.
Pacific Resort Hotel Group (PRHG) have ended the year with the uplifting news that they are big winners at the recent Air New Zealand Cook Islands Tourism Awards, taking out two of the business award categories and two of the special awards.
The categories PRHG are proud to have been recognised in are as follows:
Overall Business Award of Excellence – Pacific Resort Aitutaki.
Family Friendly Award of Excellence – Pacific Resort Rarotonga.
Marketing Award of Excellence – Pacific Resort Rarotonga.
Social Media Award of Excellence – Little Polynesian Resort.
Pacific Resort Hotel Group wins two World Travel Awards 2021
Pacific Resort Hotel Group is proud to announce its leading collection of boutique and luxury resorts have again received prestigious World Travel Awards 2021.
Little Polynesian Resort has won the “Cook Islands’ Leading Boutique Hotel 2021”.
Pacific Resort Aitutaki has won the “Cook Islands’ Leading Villa Resort 2021”.
Te Manava Luxury Villa’s and Spa, was also nominated as a finalist in the “Cook Islands’ Leading Villa Resort 2021” category.
Little Polynesian Wins at World Culinary Awards 2021
We are delighted to announce that Little Polynesian Resort has been recognised in the prestigious World Culinary Awards as the Cook Islands’ Best Hotel Restaurant 2021
We pride ourselves on working with locally grown fresh produce, whilst offering distinctive flavours crafted to perfection, for each and everyone of our guests to be able to experience our passion for true Polynesian cuisine.
A History of Success
Established in 2003, PRHG specialises in operating properties of 100 rooms or less in the South Pacific as a professional boutique resort and hotel management company. Our team is dedicated to developing boutique island resort and hotel experiences with a focus on producing positive outcomes for all properties and stakeholders, including the Pacific community within which we operate. Strong leadership and management means our values filter through all levels of the business and our properties pride themselves on being part of a leading brand in boutique resort and hotel management.
Our Mission Statement
“Pacific Resort exists to provide a boutique beach resort experience with a focus on Polynesian culture, architecture and landscaping, with accommodation, amenities and guest services attractive to discerning travellers seeking an authentic Cook Islands’ experience, thereby generating capital, developing human resources and caring for the environment to ensure a sustainable future for both Pacific Resort and the Cook Islands.
Success is the product of traditional management values, enhanced by the dynamics of creative-thinking.
One of our fundamental corporate goals is to commit our expertise, experience and service as a hotel provider to ensuring the success of our property owners and employees in providing exceptional experiences for our guests, thus ensuring a thriving future for every enterprise we are involved in.