Pacific Resort Hotel Group (PRHG) properties Pacific Resort Aitutaki Nui, Te Manava Luxury Villas & Spa, Little Polynesian Resort, Pacific Resort Rarotonga together with partner properties Royale Takitumu Villas and Moana Sands Beachfront Hotel are proud to announce they have been awarded TripAdvisor’s Certificate of Excellence 2019.
In its ninth year, the annual Certificate of Excellence accolade has been awarded to approximately 10% of total business on TripAdvisor, who are consistently excellent, based on reviews received in the past year, taking into account the quality, quantity, and relevance of user reviews. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five.
As consistent winners for over five years, all PRHG owned luxury resorts are also being honoured in the 2019 TripAdvisor Hall of Fame, a testament to the hotel group’s mission of ‘absolute guest satisfaction’.
The bonus Hall of Fame status comes with a commitment to excellence and it goes without saying that this recognition is a remarkable vote of confidence to the outstanding dedication and performance of the Pacific Resort Hotel Group team.
According to Marc Charron, President of TripAdvisor for Business: “winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame.’ By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
There is no greater seal of approval than earning the distinction of guests and it is an honour to be recognised by the worlds largest travel site. PRHG is grateful to all valued guests for sharing their Cook Islands experience online with other travellers and will continue to strive on delivering exceptional Cook Islands accommodation, high quality amenities and world class guest services to the discerning traveller.
Find out more on the TripAdvisor Certificate of Excellence and its Hall of Fame here.
For the full press release including notes to the editor, please click here.